Refund policy

Last Updated: September 5, 2026

We want you to be happy with your purchase. If something isn't right with your order, we're here to help.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

Be unworn and unused
Be in its original condition
Have all original tags attached, if applicable
Be free of stains, odors, pet hair, makeup, or other signs of wear
Be returned in its original packaging when reasonably possible

Items that do not meet these requirements may not be eligible for a refund.

2. Final Sale Items

Certain items may be marked as Final Sale. Final Sale items cannot be returned or exchanged unless they arrive damaged or defective.

Any Final Sale designation will be clearly stated on the product page before purchase.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and, when applicable, the packaging

If we determine that the issue was caused by an error on our end, we will work with you to provide a replacement or refund at no additional cost to you.

4. Exchanges

We currently do not offer direct exchanges.

If we do not offer exchanges, you may return your eligible item for a refund and place a new order for the desired size, color, or product.

Please note that replacement items are subject to availability.

5. How to Request a Return

To request a return, please contact us at stopglazingllc@gmail.com with the following information:

Full name
Order number
Item(s) you would like to return
Reason for the return

Please do not send your return to the address on your package until you have received return instructions from us.

6. Return Shipping

Unless the item was damaged, defective, or incorrectly shipped, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable unless the return is due to an error on our part.

For damaged, defective, or incorrectly shipped items, we will provide appropriate return instructions.

7. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued. Processing times may vary depending on your financial institution.

8. Late or Missing Refunds

If you have been notified that your refund was issued but you have not received it, first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, please contact us at stopglazingllc@gmail.com and we will assist you.

9. Order Cancellations

Because we aim to process orders quickly, cancellation requests must be submitted as soon as possible.

Once an order has been processed or shipped, we may be unable to cancel it. In that case, you may return the item according to the terms of this policy.

10. Important Notes

We reserve the right to refuse a return or refund if an item does not meet the requirements outlined in this policy or if there is evidence of misuse, damage, or excessive wear.

This policy does not limit any rights you may have under applicable consumer protection laws.